- Custom Guitars: All Severin builds are shipped via UPS Ground. Every guitar is suspended in the industry-leading StewMac Professional Shipping System to protect against impact and temperature shifts.
- Small Items: Picks, mounts, and hardware are shipped via USPS Ground Advantage in protective padded mailers.
- Standard Shipping: We offer Free Insured Shipping on all domestic orders within the Continental U.S.
- Expedited Shipping: UPS 2nd Day Air is available at checkout for an additional flat-rate surcharge ($15 for small items / $150 for guitars).
- Fully Insured: Every shipment is covered for its full replacement value.
- Signature Required: For your protection, all guitar deliveries require an adult signature. We cannot ship guitars to P.O. Boxes.
- Tracking: You will receive a tracking number via email as soon as your shipping label is created.
- In-stock guitars typically ship within 2-3 business days following a final quality-control inspection and polish.
- Small accessories typically ship within 24 hours.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
For more information, read our complete Refunds and Returns Policy.